Frequently Asked Questions

If you are experiencing an emergency please proceed to the nearest doctors surgery or hospital emergency department
Can I bring a friend or a relative with me?

In light of the Covid-19, we seek your understanding that additional persons within the practice are kept to a minimum number. Carers, dependents and a partner for a pregnancy scan are excluded from this.

If you need moral support or other assistance in anyway please speak to the team at the time of making a booking so we can try to accommodate you best.

More than one additional person in the examination room may cause crowding and prevent the technologist from doing their job properly, there may also be additional safety reasons why your support person cannot stay with you the entire time. Our aim however is to always make you as comfortable as possible.

Generally accompanying persons are not permitted in the room for interventional procedures. If you have a particular need please discuss this prior to booking the procedure

While we recognise care for young children can sometimes be difficult to coordinate, it is not normally suitable to have young children in the examination room. Where possible we recommend you bring a friend or relative to watch your children if they need to attend with you.

We recognise that for pregnancy ultrasounds you may wish to have more than one family member with you, such as your partner, parents and other children. We will accommodate one additional person but request you respect any request made by the sonographer at the time of your appointment if numbers need to be limited past that.

What is an Ultrasound?

An ultrasound uses high frequency sound waves to visualise structures within the body. A 3D scan is different from the standard 2D scanning mode as waves are bounced through in angles; the returning echoes are processed by a very sophisticated computer that reconstructs those images in to the 3D pictures you will see on the screen.

What is an x-ray?

X-radiation (composed of x-rays) was first discovered in 1895 by German scientist Wilhelm Roentgen. It is a form of electromagnetic radiation. An x-ray image is produced as some parts of the body, such as bones are not as transparent to x-rays as the surrounding soft tissue. It is the difference between the hard bone and the soft tissue that allow the image to be projected.

X-rays are used in general screening, such as for a broken bone and also in more complicated examinations such as Computed Tomography and Bone Densitometry.

Doses of radiation vary from patient to patient and by procedure. It is always BR’s policy to reduce any unnecessary exposure to radiation where possible.

On a daily basis we are exposed to radiation, activities such as flying and having a medical x-ray will increase this exposure.

Do you Bulk Bill?

We bulk bill most Medicare eligible services. However, there may be some out-of-pocket fees attached to specific services. Our staff will inform you of this at the time of your booking.

Patients MUST see the receptionist before leaving the practice.

Please refer to our Billing FAQ page for more information.

How do I make an appointment?

Please call us, or you can request an appointment online and we will call you to confirm the time by clicking here

How will I find out my results?

Usually your results will go back to whoever referred you for the appointment.

Is there a waiting list for appointments?

Many appointments can be made at very short notice. Sometimes due to demand for a particular piece of equipment or preparation requirements (such as fasting) we will have to give you an appointment at an alternative time, but normally the wait is less than one day.

What should I bring?

Please bring your request form, any previous scans you may have had done and anything else you have been asked to bring with you at the time of booking your appointment.

Who should I contact if I have an issue?

If possible to do so please mention to the technologist at the time any issue you may have. If the issue has arisen since leaving the practice please call the practice and ask to speak to the Supervisor who will be able to respond appropriately.

Will you accept any referral request form?

Yes, we are able to accept any compliant referral request form.

What happens to my images?

Using sophisticated software your images are safely archived as high resolution images on our system. They are able to be presented on CD or film for review by the referring doctor once the Radiologist has been able to complete their report on your image.