INTRODUCTION

This Privacy Policy pertains to Bayside Radiology (ABN 63 657 027 515), Beachside Radiology (ABN 33 657 027 391), Bolsover Radiology (ABN 18 658 115 532), and Bundaberg Radiology (ABN 23 657 027 346), collectively referred to in this document as ‘BR Radiology Group’, ‘we’, ‘our’, or ‘us’.

BR Radiology Group is committed to protecting the privacy and confidentiality of the personal information we collect from patients, referring healthcare providers, employees, service providers, and any individuals or organisations we engage with.

This document outlines how BR Radiology Group collects, uses, discloses, and safeguards personal information to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all other relevant Australian laws.

From time to time, we may update this policy, and the latest version will be made available on our website. By engaging with BR Radiology Group, you consent to the collection, use, and disclosure of your information in accordance with this policy.

Why does BR Radiology Group collect personal information?

We collect and use personal information to:

• Provide medical imaging services and associated healthcare support.
• Enable effective communication between patients and their healthcare providers.
• Facilitate billing processes, including Medicare claims.

While you are not obligated to share personal information with us, withholding necessary details may impact the services we can provide.

How Does BR Radiology Group Collect Personal Information?

We typically collect personal information directly from you via:

• Appointment forms completed in our clinics or via our website.
• Phone calls, emails, and in-person consultations.
• Our secure online platforms.

In some situations, we may collect information from third-party sources such as:

• Referring doctors and healthcare providers.
• A responsible party (e.g., a legal guardian or carer).
• Government databases, including the My Health Record system.

Types of Information we collect

The information we collect depends on the nature of your engagement with us and may include:

• Personal Details: Name, age, gender, contact information, and date of birth.
• Health Information: Medical history, imaging records, and any data relevant to diagnostic or treatment processes.
• Identifiers: Medicare numbers, private health insurance details, and other administrative records.
• Employment Details: For staff and applicants, employment history, qualifications, and legally required documents.
• Miscellaneous Information: As required to meet legal or regulatory obligations.

How We Store and Protect Personal Information

BR Radiology Group uses industry-standard methods to protect your personal information, including:

• Secure storage systems (digital and physical).
• Encryption technologies for electronic data.
• Restricted access protocols to ensure only authorised personnel handle sensitive information.

All BR Radiology Group management and staff are committed to upholding the highest standards of confidentiality and are required to sign strict Confidentiality Agreements.

When your personal information is no longer needed for the purposes outlined in this Policy, and there is no legal obligation to retain it, we will securely destroy or permanently de-identify it.

How Does BR Radiology Group Use and Disclose Personal Information?

We use and disclose information to:

• Facilitate diagnostic reporting and healthcare coordination.
• Assist healthcare providers in delivering effective patient care.
• Comply with legal, insurance, and regulatory requirements.
• Undertake internal reviews, quality audits, and staff training.

Where required, we may share information with third parties, including:

• Medicare, private health funds, or WorkCover entities.
• Referring and consulting healthcare professionals.
• Research bodies (in de-identified formats only).

Offshore Data Use

We may engage third-party entities outside Australia to store or process data. In such cases, BR Radiology Group ensures these providers comply with the Privacy Act and uphold strict confidentiality and security measures.

Accessing and Correcting Your Personal Information

You can request access to your information or correct inaccuracies by contacting our Privacy Officer. Proof of identity may be required for such requests.

If you need copies of your medical images or reports, we recommend consulting your referring healthcare provider. Alternatively, you may access these through our secure patient portal upon request.

Privacy Enquiries or Complaints

If you have concerns or complaints about how we handle your personal information, please contact:

BR Radiology Group Clinics – Bolsover Radiology, Bayside Radiology and Bundaberg Radiology
EMAIL | brent.lowien@carlislehealth.com.au

BR Radiology Group Clinics – Beachside Radiology
EMAIL | lj.pearce@beachrad.com.au

If your concerns are unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

GPO Box 5218 Sydney, NSW 2001
EMAIL | enquiries@oaic.gov.au
PHONE | 1300 363 992
WEBSITE | www.oaic.gov.au